PRIVACY POLICY

Last Updated: November 11th, 2025

1. Introduction

ByUggo ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website https://byuggo.com (the "Site") and use our services.

This Privacy Policy complies with the General Data Protection Regulation (GDPR) (EU) 2016/679 and the Spanish Organic Law 3/2018 on Protection of Personal Data and Guarantee of Digital Rights (LOPDGDD).

By using our Site, you consent to the data practices described in this Privacy Policy.

2. Data Controller Information

Identity: ByUggo
Contact Email: info@byuggo.com
Website: https://byuggo.com
Location: Barcelona, Catalonia, Spain

For any questions regarding this Privacy Policy or your personal data, please contact us at the email address above.

3. Information We Collect

3.1 Personal Information You Provide

We collect personal information that you voluntarily provide when you:

Newsletter Subscription:

Email address
Name (if provided)

Contact Forms/Inquiries:

Name
Email address
Message content

Music Purchases/Services:

Billing address
Transaction details (processed by third-party payment providers)

3.2 Automatically Collected Information

When you access the Site, we may automatically collect certain information:

IP address
Browser type and operating system
Referring URLs
Pages viewed and time spent on the Site
Device information (type, model, unique device identifiers)

This data is collected primarily through cookies and similar tracking technologies (see our Cookie Policy).

4. How We Use Your Information (Legal Basis)

We use the collected information for the following purposes, based on the specified legal basis:

4.1 Service Provision (Contractual Necessity)

Process music purchases and deliver services.
Manage bookings and performance inquiries.

4.2 Communication (Legitimate Interest or Consent)

Respond to your inquiries and support requests.
Send administrative and technical notices.
Send marketing and promotional communications (based on your consent for the newsletter).

4.3 Site Improvement (Legitimate Interest)

Monitor and analyze usage trends and activity to improve the Site.
Troubleshoot, prevent fraud, and enhance security.

5. Disclosure of Your Information

We may share your information with third parties only in the following situations:

Service Providers: We use third-party companies (e.g., payment processors, hosting providers, analytics services) to facilitate our services. They only access data necessary to perform their functions and are contractually obligated to keep it confidential.
Legal Compliance: If required by law, subpoena, or governmental request.
Business Transfers: In connection with a merger, sale of company assets, or acquisition.

We do not sell your personal information to third parties for monetary consideration.

6. International Data Transfers (GDPR)

ByUggo is based in Spain. If we transfer personal data outside the European Economic Area (EEA), we ensure that an adequate level of protection is afforded by implementing appropriate safeguards, such as Standard Contractual Clauses (SCCs) approved by the European Commission.

7. Data Security

We use administrative, technical, and physical security measures to help protect your personal information. These measures include SSL encryption, firewalls, and secure server access.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law (e.g., for tax or legal compliance).

9. Your Data Protection Rights (GDPR)

Under the GDPR, you have the right to:

Access: Request copies of your personal data.
Rectification: Request correction of inaccurate data.
Erasure ("Right to Be Forgotten"): Request deletion of your data, under certain conditions.
Restriction of Processing: Request us to limit how we use your data, under certain conditions.
Data Portability: Request transfer of your data to another organization, under certain conditions.
Object: Object to our processing of your personal data.
Withdraw Consent: Withdraw consent at any time if processing is based on consent.

To exercise these rights, please contact us using the information in Section 17. We will respond within one month.

10. Marketing Communications

You can opt-out of our marketing emails by clicking the "unsubscribe" link in any promotional email. Even if you opt-out of marketing, we may still send you non-promotional emails, such as those about your account or services.

11. Age Restrictions

Our Site is not intended for users under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected data from a user under 16 without parental consent, we will take steps to delete that information.

12. Cookies and Tracking Technologies

Our Site uses cookies and similar tracking technologies. For detailed information, please refer to our Cookie Policy.

13. Third-Party Payment Processors

We use third-party services (e.g., PayPal, Stripe) for payment processing. We do not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy.

14. Links to Other Websites

Our Site may contain links to third-party websites (e.g., social media, streaming platforms). We are not responsible for the privacy practices or content of these external sites.

15. Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time.

We will update the "Last Updated" date
Significant changes may be communicated via email or Site banner
Continued use after changes constitutes acceptance

Your Responsibility: Please review this Privacy Policy periodically to stay informed about how we protect your data.

16. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

Right to know what personal information is collected
Right to deletion of personal information
Right to opt-out of sale of personal information (we do not sell data)
Right to non-discrimination for exercising privacy rights

17. Contact Us

For questions, concerns, or requests regarding this Privacy Policy or your personal data:

Email: info@byuggo.com
Subject: "Privacy Inquiry"
Website: https://byuggo.com

Response Time: We aim to respond within 48 hours

For GDPR-specific requests, please clearly indicate "GDPR Request" in your subject line.

Acknowledgment: By using ByUggo.com, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein.